Return and Refund Policy

Returns, Refunds, Charges and Exchange Policy

Goods may be returned only when defective, damaged or if the Goods supplied are not the same Goods as ordered. If any defect in the Goods are discovered within a period of 7 (seven) days after delivery, this must be reported to us as soon as reasonably possible after the Goods having been delivered to you. If the Goods are not the same as what was ordered this must be reported within 24 (twenty four) hours of delivery. Any damage must also be immediately reported, within 24 (twenty four) hours of delivery.

 If you are returning Goods via courier you must package it carefully so that it does not become damaged en-route. Please include a copy of your original invoice with any return.

Faulty or damaged products may be exchanged within 21 days of the original purchase date. The original delivery fee is non-refundable. Faulty or damaged products must be returned in the packaging it was delivered in and if not returned in the same packaging we are not able to accept the product for an exchange.

Delivery fees are non-refundable, except in the event of a packing error.

Please note

Please be advised that we do not ship replacements or give refunds/credits until we have issued a Return Authorisation (RA) number and we have received the returned item(s). If you need replacement stock immediately, we suggest you place a new order for the replacement and wait to receive a refund on your original order so that the new order will not be delayed due to the return process, which includes receiving and inspecting the returned Goods.

Customers returning items can only be refunded by EFT Bank Transfer, as stipulated by the banking laws of South Africa. The refund payment will be made by us within 10 business days of receipt and inspection of the returned products.

Delivery Charges

We deliver to any address within South Africa no matter the size of the order. A delivery charge of 4% of the value of the order within the Cape Town Metropolitan Area or R75 and 6% for the rest of South Africa or R95, whichever is greater (excl VAT). (Outlying areas : Costs of shipment are presented to you before you finalise the order) No deliveries to post boxes. 

Either you or a representative of your establishment must sign the delivery documents and must check your delivery to ensure everything is there. Hoteltronix cannot be held responsible for shortages if you have not checked your delivery within 5 days from date of delivery.

The currency used is South African Rand (ZAR)