Terms & Conditions
You must be 18 years or older to order from Hoteltronix (Pty) Ltd.
The easiest way to contact us is by emailing us on email@example.com, please include as much detail as possible; your enquiry will be forwarded to our customer support team who will respond to you within 24 hours, during working hours. Response time will be longer on weekends. If you need to speak to us, please contact us on 021 300 0371. Our lines are open from 9.00am to 4.00pm Monday to Thursday and from 9.00am to 3:00pm on Friday (closed weekends and public holidays). Our phone lines can be very busy at peak times, so please use email if possible.
Customer Support Email Address: firstname.lastname@example.org
Customer Support Telephone Number: 021 300 0371
We deliver to any address within South Africa no matter the size of the order. A delivery charge of 4% of the value of the order within the Cape Town Metropolitan Area or R75 and 6% for the rest of South Africa or R95, whichever is greater (excl VAT). (Outlying areas : Costs of shipment are presented to you before you finalise the order) No deliveries to post boxes.
Either you or a representative of your establishment must sign the delivery documents and must check your delivery to ensure everything is there. Hoteltronix cannot be held responsible for shortages if you have not checked your delivery within 5 days from date of delivery.
The currency used is South African Rand (ZAR)
All attempts to place false orders or to deceive will be reported to the local police authority.
Any dispute concerning these conditions is to be settled in accordance with South African Law, since Hoteltronix (Pty) Ltd, is situated in South Africa, and since South Africa is the country where all business transactions take place.
Our order acknowledgement is not a contract and does not constitute an acceptance of your order, but only a record of your offer to purchase a particular item at a particular price. After you place an order, Hoteltronix (Pty) Ltd, will determine whether or not to fulfill the order, and Hoteltronix may refuse or limit your order for any reason. By placing your order, you agree to accept all terms and conditions set forth anywhere on this site, including Hoteltronix’s terms and conditions of sale.
Hoteltronix (Pty) Ltd, reserves the right to accept, refuse, or limit your order for any reason, including, but not limited to, credit review, the unavailability of a product or errors in the prices and product descriptions posted on this web site. By placing your order, you agree that Hoteltronix’s total liability, under any legal theory or claim, shall be limited to the purchase price actually paid to Hoteltronix for the product giving rise to Hoteltronix’s liability.
Conditions and Payment Terms
Hoteltronix (Pty) Ltd, currently accepts the following payment methods:
EFT Bank Transfer
All payments are handled by our partner PayFast and are of the highest security standards. To read more about secure payments, please see Security Policy below.
We are committed to protecting your privacy at all times therefore we do not collect any personal information except where it is specifically and knowingly provided by you with your consent. We only collect personal information that is necessary to process and fulfil your orders or undertake the facilities offered by Hoteltronix’s website. We only keep personal information for as long as it required and for the purpose it was collected. As an additional security measure, we remove all payment details from our servers as soon as the order is processed.
We only supply personal information to our couriers and bankers for the purposes of dispatching your order and collecting payment. The transfer of personal information is always undertaken using secure encryption technology (SSL/HTTPS).
Returns, Refunds and Exchange Policy
Goods may be returned only when defective, damaged or if the Goods supplied are not the same Goods as ordered. If any defect in the Goods are discovered within a period of 7 (seven) days after delivery, this must be reported to us as soon as reasonably possible after the Goods having been delivered to you. If the Goods are not the same as what was ordered this must be reported within 24 (twenty four) hours of delivery. Any damage must also be immediately reported, within 24 (twenty four) hours of delivery.
If you are returning Goods via courier you must package it carefully so that it does not become damaged en-route. Please include a copy of your original invoice with any return.
Faulty or damaged products may be exchanged within 21 days of the original purchase date. The original delivery fee is non-refundable. Faulty or damaged products must be returned in the packaging it was delivered in and if not returned in the same packaging we are not able to accept the product for an exchange.
Delivery fees are non-refundable, except in the event of a packing error.
Please be advised that we do not ship replacements or give refunds/credits until we have issued a Return Authorisation (RA) number and we have received the returned item(s). If you need replacement stock immediately, we suggest you place a new order for the replacement and wait to receive a refund on your original order so that the new order will not be delayed due to the return process, which includes receipting and inspecting the returned Goods.
Customers returning items can only be refunded by EFT Bank Transfer, as stipulated by the banking laws of South Africa. The refund payment will be made by us within 10 business days of receipt and inspection of the returned products.
All payments are handled by our internet payment processing partner, PayFast. All transactions between the customer and Hoteltronix (Pty) Ltd, as well as between Hoteltronix (Pty) Ltd and PayFast, are always protected and safeguarded by utilising secure technology standards (SSL/HTTPS). Your credit card number and personal information is protected by PayFast and will not be forwarded to a third party. Credit card numbers are never stored by Hoteltronix (Pty) Ltd. For more information about PayFast, please use the following link www.PayFast.co.za.
Hoteltronix (Pty) Ltd, attempts to be as accurate as possible in its product and pricing information; however, Hoteltronix cannot guarantee that product descriptions and/or specifications, pricing or any other content on the website are accurate, complete, reliable, current or error-free. In the event that information is incorrect due to typographical, informational, technical or other errors, Hoteltronix will not be liable for any loss or discrepancy with inaccurate data.
If a product offered on the Hoteltronix is not as described, or does not meet your expectations, you do have the option to return the product in accordance with Hoteltronix’s Return Policy.